If, after pressing these two shortcut keys, the heading looks different than it did before, then there was explicit formatting applied that would carry over and affect any TOC that relies on that heading. The first shortcut returns the paragraph to the underlying character formatting as defined in the style and the second shortcut returns the paragraph to the underlying paragraph formatting defined in the style. One way to test if this is the problem is to select a heading in your document (the entire paragraph, including the paragraph mark at the end of the paragraph) and press Ctrl+Space Bar then Ctrl+Q. Thus, if you have a heading for which the style is 14-point regular text, and someone selects the heading and changes the formatting (making it bold, changing the point size, etc.), then the explicit formatting is carried over to the TOC entry, overriding whatever the TOC style says should be used. When a TOC is generated, any explicit formatting in the headings is carried over to the TOC, as explicit formatting. The problem could be with the headings in the document. It is important to keep in mind that the problem may not necessarily be with the TOC styles.
Linda wonders how she can modify the TOC styles so that the numbers and the text are both not bold. However, Word still shows the numbers in the TOC (the automatic numbers pulled from the headings, not the page numbers) in bold. Linda thinks the table of contents looks better when it's not in bold text, so she modified the TOC styles so they weren't bold. When she generates a table of contents from these headings, the numbers and text are always bold. Linda has a document which uses built-in heading styles that she's modified to use automatic numbering.
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